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Cancellations & Refunds

At Un-nees, we curate and resell exclusive designer silhouettes with care and intention. As each piece is handpicked or custom-sourced, our policies reflect the limited and often made-to-order nature of our collections.

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1. Order Cancellation Policy

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  • Cancellations are only allowed within 24 hours of placing the order and only if the order has not yet been processed or dispatched.

  • To request a cancellation, please WhatsApp us or email us at with your Order ID.

 

Note: Once an order is processed, we are unable to cancel it due to the limited edition and perishable inventory nature of designer wear.

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2. Refund Policy​

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We follow a strict No Refund policy. Refunds will only be issued in the following exceptional circumstances:

  • You receive a wrong product (not the one ordered).

  • The item received is damaged or defective, and a replacement is not available.

  • The order was cancelled within the allowed time frame and has not been shipped.

 

To be eligible for a refund:

  • You must notify us within 24 hours of delivery.

  • You must share an unboxing video and photos clearly showing the issue.

  • The product must be unused, unwashed, and returned in original packaging with tags.

Refunds, if approved, will be processed to your original payment method within 7–10 business days.

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3. Exchange Policy

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We do not offer exchanges unless the item you received:

  • Was damaged in transit

  • Was incorrectly shipped

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In such cases:

  • Reach out to us within 48 hours of delivery.

  • We may offer an exchange for the same item only, subject to availability.

  • If an exchange is not possible, a refund or store credit may be offered at our discretion.

 

4. Non-Returnable/Non-Exchangeable Items

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The following items are not eligible for cancellation, refund, or exchange:

  • Items marked Made-to-Order

  • Items altered or customized at your request

  • Sale or discounted items

  • International orders (due to customs and logistics constraints)

 

5. Shipping Costs

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  • Shipping charges are non-refundable unless the item was sent incorrectly or damaged.

  • If a return is approved, the cost of return shipping is the customer’s responsibility unless stated otherwise.

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6. Contact Us​

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If you have any questions about these Terms, please contact us at:

📧 Email: unnees1919@gmail.com
📱 WhatsApp: +91-8968220134
🌐 Website: www.unnees.shop

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